Support

Frequently asked questions

What is Halluna?

Halluna is an AI companion app designed to offer warm, judgment-free conversation and everyday emotional support. It's a private space to talk through your day and feel heard.

Is Halluna a replacement for therapy or professional help?

No. Halluna is a companionship and wellbeing product, not a medical or mental-health service. It does not provide professional advice. If you are in crisis, please contact your local emergency services or a qualified professional immediately.

How much does Halluna cost?

Halluna is free to download. Some features may require an optional subscription or in-app purchase. You can manage or cancel subscriptions any time in your App Store or Google Play account settings.

How do I cancel my subscription?

iOS: Open Settings → tap your name → Subscriptions → select Halluna → Cancel.
Android: Open Google Play → Profile → Payments & subscriptions → Subscriptions → select Halluna → Cancel.

Is my data private?

Yes. Your conversations are private and protected. You can review how we handle data in our Privacy Policy, and you control your data at any time.

How do I delete my account and data?

You can delete your account and associated data at any time. See our Delete Account & Data page for step-by-step instructions.

Who can use Halluna?

Halluna is intended for users aged 16 and over.